Employee complaints? Accountable only to yourself? Trying to create a work culture? Welcome to agency ownership!   In this episode, Chip and Gini discuss the challenges and frustrations of owning an agency, emphasizing the importance of seeking accountability and support, and reflecting on one's own role in addressing issues.   The discussion also includes reflections on past experiences and lessons learned, as they share insights for agency owners to effectively navigate their responsibilities and address issues in a constructive manner.

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