Above The Fold

Above The Fold

Por: Jess Cervellon
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
83 episodios disponibles

Latest episodes of the podcast Above The Fold

EP 83 | Building A Brand That Feeds Connection with Erin Meskers of Brami 13/11/2025
Episode 82 | Building Trust, Not Just Tickets: A CX Conversation with Sydney Chestler of Fresh Clean Threads 06/11/2025
Episode 81 | From Hype to Honesty: A Better Way to Build Brands with Rachel Coburn 30/10/2025
Episode 80 | The Power of Personality in CX with Tess Awal of Dr. Squatch 23/10/2025
Episode 79 | Bringing Retail Heart to Digital CX with Lisa Yarrow of Everlane 16/10/2025
Episode 78 | Leading with Empathy and Bold Change with Minou Clark of RealSe 09/10/2025
Episode 77 | Building Brands with Your Customers with Suze Dowling of Pattern 02/10/2025
Episode 76 | Bringing Indian Flavor to Every Kitchen with Rama Ginde of Satya Blends 25/09/2025
Episode 75 | Flushing Out CX Secrets With Ren Fuller-Wasserman Of Tushy 11/09/2025
Episode 74 | Why B2B and DTC Both Need a CX Reality Check with Michael Bair of Bair Consulting 28/08/2025
Episode 73 | Why CX Is More Human Than Ever With Mackenzie Lukas Of Hormbles Chormbles 21/08/2025
Episode 72 | How Tommy John Built A Customer-Obsessed CX Team with Max Wallace and Kara Randle 14/08/2025
Episode 71 | How Berk Bahceci Turned Storytelling Into Heraclea’s Retention Strategy 07/08/2025
Episode 70 | The Digital Dress Code with Lisa Nielsen of Victoria Beckham 31/07/2025
Episode 69 | The Retail Reality Check with Liz Ahern of Brand 555 24/07/2025
Episode 68 | Post-Purchase Strategy & CX Signals with Larry Thoma 17/07/2025
Episode 67 | What Attentive Gets Right About Actually Knowing Your Customer With Keri McGhee 10/07/2025
Episode 66 | How Jim Lee of Crunch Labs Turns Curiosity Into Connection And Retention 26/06/2025
Episode 65 | Retention Lessons From U Beauty’s AJ Patel And Sticky Digital’s Nikki Tooman You Need to Steal 19/06/2025
Episode 64 | The Real Tea On Building A CPG Brand In 2025 With Nate Rosen 12/06/2025
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