Above The Fold

Above The Fold

Por: Jess Cervellon
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
88 episodios disponibles

Latest episodes of the podcast Above The Fold

Episode 88 | Building a Spicy Latin Snack Brand With Daniel Schwarz of Chuza 08/01/2026
Episode 87 | Empathy, Revenue, and Why CX Leaders Need a Seat at the Table with Aniesha Jones 18/12/2025
Episode 86 | Ops, Honesty, and the Truth About Keeping Subscribers with Hattie Gilpin of Wellbel 11/12/2025
Episode 85 | Why Chaos, Curiosity, and Voice Still Win with Alex Ferzan of Manojo Mezcal & ZADDY 04/12/2025
Episode 84 | Building A Food Brand People Actually Feel Something For with Patrick Coyne of Laoban Dumplings 20/11/2025
Episode 83 | Building A Brand That Feeds Connection with Erin Meskers of Brami 13/11/2025
Episode 82 | Building Trust, Not Just Tickets: A CX Conversation with Sydney Chestler of Fresh Clean Threads 06/11/2025
Episode 81 | From Hype to Honesty: A Better Way to Build Brands with Rachel Coburn 30/10/2025
Episode 80 | The Power of Personality in CX with Tess Awal of Dr. Squatch 23/10/2025
Episode 79 | Bringing Retail Heart to Digital CX with Lisa Yarrow of Everlane 16/10/2025
Episode 78 | Leading with Empathy and Bold Change with Minou Clark of RealSe 09/10/2025
Episode 77 | Building Brands with Your Customers with Suze Dowling of Pattern 02/10/2025
Episode 76 | Bringing Indian Flavor to Every Kitchen with Rama Ginde of Satya Blends 25/09/2025
Episode 75 | Flushing Out CX Secrets With Ren Fuller-Wasserman Of Tushy 11/09/2025
Episode 74 | Why B2B and DTC Both Need a CX Reality Check with Michael Bair of Bair Consulting 28/08/2025
Episode 73 | Why CX Is More Human Than Ever With Mackenzie Lukas Of Hormbles Chormbles 21/08/2025
Episode 72 | How Tommy John Built A Customer-Obsessed CX Team with Max Wallace and Kara Randle 14/08/2025
Episode 71 | How Berk Bahceci Turned Storytelling Into Heraclea’s Retention Strategy 07/08/2025
Episode 70 | The Digital Dress Code with Lisa Nielsen of Victoria Beckham 31/07/2025
Episode 69 | The Retail Reality Check with Liz Ahern of Brand 555 24/07/2025
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