Tech Trends & Predictions 2021 - Customer Experience

05/03/2021 22 min
Tech Trends & Predictions 2021 - Customer Experience

Listen "Tech Trends & Predictions 2021 - Customer Experience"

Episode Synopsis

Companies in every business space continue to prioritize customer experience. This is evident through the increased investment in front-end and design technologies such as React, Angular, and user experience for customer experience optimization.


In this episode, Vinayak shares his perspective as a CTO of a technology company and covers the following point:

- Acceleration of digital transformation due to the pandemic
- Businesses shift focus on end-user experience optimization
- Collaboration of software development, deployment, feature validation, deriving insights using AI ML, and habit-forming products