Dr. Kelly Henry is a retired chiropractor turned consultant and coach. He has 20+ years of business experience and had a coach for a majority of that time. We chatted about good coaching, customer service, and providing value. I really enjoyed this interview, and hope you do too! In this episode:What he wished he'd known before going into chiropractic.Why having a good coach can be so influential for your success.Ways to improve your company and personal customer service.Get Dr. Kelly's new book: Define and Deliver - https://drkellyhenry.com/I just grabbed it myself! It's only a dollar on Kindle right now. I am excited to dive into it and have Dr. Kelly back on the show in the future.Note: In this interview my audio was pretty poor quality. This was because of the internet connection I was on at the time. I was at my school but apparently the connection was not strong enough. I will be much more aware of this from now on. I did all I could to equalize the audio and make it sound better. On the bright side Dr. Kelly sounded great, so I made sure to put a lot of him in here. Time Stamps:Intro to Dr. Kelly - 0:50Why Chiropractic? - 1:30What He Wishes He'd Known Before Going into Chiropractic - 2:57Helping Customers Feel Valued – 7:20Sending Thank-you grams – 10:20Advice for Discovering your niche – 15:44Growing All Along the Way – 17:30Building his coaching business framework – 18:40The importance of a coach’s vision – 20:16His Favorite Stat for Improving Customer Service – 24:32The importance of consistent customer service – 26:39The best way to grow a business – 28:37Tools to keep track of his business – 30:00Memorable Quotes:"Be the best part of their day"Be service minded, not sales minded – 14:00There’s no such thing as failure, there is only feedback – 17:32Some people live and learn, others just live – 18:00When emotions are high, logic is low – 22:04 Support the show

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