Raise your hand if you support things that bring you laughter, happiness and emotional fulfillment. (Us, plz). Now raise your hand if those are feelings you associate with the healthcare system…Yeah...that’s what we thought.

Joy, delight, and happiness are emotions. And so are confusion, frustration and anxiety. Which of these sentiments come to mind when you think about your last doctor’s visit (or even making an appointment)? How people feel has a major impact on the patient journey. Healthcare is hard, so why do we really have to make it so much harder on folks. Episode 39 highlights that if this were to happen in any other industry - it would be straight up bad customer experience.

We are so excited to invite one of our fave podcasters, Zeev Neuwirth, creator and host of “Creating a New Healthcare” for a rousing discussion to bring back the humanity in healthcare. Oh – and Zeev is also the Senior Medical Director of Population Health at Atrium Health, as well as the author of Reframing Healthcare: A Roadmap For Creating Disruptive Change. So, yes, he knows a thing or two about healthcare experiences.

T+M chat with Zeev about balancing health outcomes with quality of life, physician burnout and taking a fresh look at healthcare delivery from a mindset of what will help us to “survive and thrive”. Are you ready to feel some joy?

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