Working Smarter: Presented by Calabrio

Working Smarter: Presented by Calabrio

Por: Calabrio
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
50 episodios disponibles

Latest episodes of the podcast Working Smarter: Presented by Calabrio

AI, Performance, and the Modern Agent with Steve Morrell 16/12/2025
Voice of the Agent: What 540 Agents Really Think About Life on the Frontline 03/12/2025
Women, Working Smarter: Ritu Maheshwari on Mentorship, Leadership & AI 08/10/2025
New Series Coming! Women Working Smarter with Jen Docken and Ritu Maheshwari 03/10/2025
Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence 15/09/2025
Dan Smitley - What do we want from AI in WFM? 11/08/2025
Why Every Contact Center Should Have a Developer On Staff with Ericc Whetstone 02/06/2025
AI Reporting and the future with AWS 07/02/2025
Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center? 17/12/2024
Irina Hollatz of RightWFM - How do product roadmaps work? 14/10/2024
Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals 22/05/2024
Wysdom - How AI turns bots into intelligent agents with Tariq Bethune 05/02/2024
Successful Agent Self Scheduling with Precious Bucher from Zappos 04/10/2023
The Power of Honesty, Transparency and Communication with Bryce Ackerman 07/08/2023
WFM for a Global and Digital Organization with Trent Ryan from Netflix 26/06/2023
WEM in Healthcare Organizations with Daniel Acosta 31/05/2023
Building a World-Class WFM Team 03/05/2023
Chris Warticki - Customer Service, Customer Experience and Customer Success 07/03/2023
Back to Basics with Jim Davies 31/01/2023
Machine Learning and Artificial Intelligence - What is it and how are contact centers using AI/ML? 09/01/2023
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