Dr. Kimball, a talented surgeon, was last on the email distribution list when Anne, the office manager, sent an email. Every. Time. And it bugged him. Sometimes people make a big deal out of things the rest of us never notice. But it matters. In this episode, Dr. Janel Anderson steps through Anne’s situation, unraveling the journey of how little things become big things and what to do about it.Get full show notes and more information here: https://janelanderson.com/9[1:48] The surgeon was listed last on the email distribution list. Every. Time.[5:18] What is your job really? It's about creating experience, no matter what your role.

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