Since the start of the COVID-19 pandemic more than two years ago, hospital capacity has been a major focus of attention — but we often forget about the capacity needed to get people to the hospital. For over 30 years, Greg Thompson has worked with the largest ambulance service in Arkansas, MEMS, which stands for Metropolitan Emergency Medical Services. Now at the service’s helm as executive director, Thompson discusses the impact of COVID-19 on emergency medical services, how ambulance services are governed, and how the industry is addressing workforce challenges.

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