“Ugh that generation is so entitled!” But are they really? As Jackie Dacanay shares, “The problem isn’t Gen Z asking so much, it’s not having the conversation early enough.”So how do you lead a team made up of Gen Z, Millennials, Gen X, Boomers especially when there are unspoken biases, stereotypes, and different values at play?In this fireside chat I had at HR Retail, I talk with Jackie Dacanay, Northern California Regional Director of Service Culture & Engagement at Fairmont Hotels, about how to build inclusive, values-aligned workplaces that actually support multi-generational teams—and boost retention while doing it.Also: Did you know Jackie’s a hula champion and motorcyclist? And I’ve been doing Muay Thai (yes, Thai kickboxing—the art of 8 limbs, punching, kicking, knees and elbows!) for 21 years. So, we know a thing or two about discipline and collaboration 👊🏽In this replay we talk about:How Fairmont improved retention from 50% → 80% using values-based coachingWhy younger employees expect growth within 6–8 months (and what to do about it)How to create consistent, non-performative conversations around failureThe coaching & mentoring frameworks Jackie built to support every level—not just execsRepositioning “growth” beyond just titles and raisesHot tip from Jackie: “Luxury isn’t about fancy words. It’s about emotional connection.”Resources Mentioned:Jackie’s LinkedIn and YouTubeWhere We Can Connect:Schedule a Business & Career Review call with me to see if it’s a good fit to work together: elainelou.com/callCheck out our 314 client reviewsFollow the Podcast on AppleFollow the Podcast on SpotifyFollow Elaine on Instagram: @elainelou_Connect with Elaine on LinkedIn: Elaine Lou CartasCheck out our other podcasts for Women of Color

Ver todos los episodios