Instead of starting tough conversations with “These results are unacceptable,” Harry Hofer reminds us that everyone wants to do their best. And when performance slips, it’s often because of unseen burdens like caregiving responsibilities, health struggles, or personal stress.In this In the Moment episode of What’s Possible, host Ilene Schaffer sits down again with Harry Hofer, coach and leadership thinker, to explore a powerful shift in how leaders approach performance challenges.Together, Ilene and Harry unpack how leaders can move from judgment to curiosity by asking open-ended questions like “What’s taking up your energy right now?” This simple but transformative question creates psychological safety, builds trust, and helps employees return to their best.Listeners will learn:Why assuming the best intentions changes the way leaders address performance issuesHow to reframe conversations from punishment to support and growthPractical coaching questions that open up dialogue and uncover hidden challengesThe role of team activation and collective support in helping employees thriveHow positive psychology principles like grace, visualization, and forward focus boost engagementIf you’re a leader, manager, or HR professional navigating performance conversations, this episode will give you actionable insights to build stronger teams, foster resilience, and create workplaces where people feel supported to do their best.- - - - - - - Learn more about Silicon Valley Change Website | LinkedIn | YouTubeConnect with Ilene Schaffer Website | Instagram | LinkedIn This show is produced and edited by the team at Palm Tree Pod Co.

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