Steven Gaffney, author and expert in change management and honest communication on his nine-step formula for effective leadership. Coaching and advising high-achieving teams with Fortune 500 clients like Amazon, Marriott and Allstate Insurance and the US government and military has led him to highlight the need for deep listening and addressing emotions. Leaders must create emotionally safe environments he argues. Encouraging honest feedback, maintaining consistency and appreciating employees' hard work fosters a workplace culture centred on achievement and achievers versus performing and performers in a world of ambiguity and change.#Business #Management

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