How GenAI Will Transform The Contact Center

What It Means: A Forrester Podcast
22/08/2024 20 min
How GenAI Will Transform The Contact Center

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Episode Synopsis

Generative AI (genAI) holds tantalizing potential for contact centers, but turning that potential into reality will require overcoming some hurdles. How should contact center leaders get started? Senior Analyst Christina McAllister provides insight on What It Means.

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