In the fifth podcast of our Innovation Series, we take a look at whether innovation using technology and automation is suitable for all practices. Jenny Partridge (Innovation Manager, Kent, Surrey, Sussex) speaks to Practice Manager Shaun Austin-Bailey about how to position trying new ways of working if the practice staff are comfortable working in a traditional way. They discuss lab results automation, how safe it is clinically, and how you can find out more about automation to assure yourself on its effectiveness.
Non-clinical uses of automation and AI are often an easier place to start and build confidence in the benefits of technological solutions; for example helping patients to register more easily or providing website assistants to help patients navigate to the services they need.

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