In this episode Dr Edd Rendell speaks with Business Manager Jo Farnworth and GP Partner Dr John Robertson from Prince of Wales Surgery, Dorchester. They have found a new way of working which includes creating additional administration time and offering more prebookable appointments. This has led to a happier practice for staff and patients and them no longer requiring a duty doctor. We talk through how this happened and what changes they have seen over the past 11 months. They share tips for practices who wish to explore a similar model. 

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