"Your most unhappy customers are your greatest source of learning." – Bill GatesIn this episode, we're diving into the often-overlooked, yet critical side of business: customer retention. While everyone loves talking about sales, marketing, and flashy offers, which is the chocolate of business, today, we’re digging into the broccoli: keeping your customers and boosting retention.We’ll explore how to implement a Customer Health Index (CHI) Score, a strategy inspired by Silicon Valley, to measure where your customers stand. From understanding what keeps your best clients loyal to identifying what causes cancellations, CHI Scores give you a clear framework to boost engagement, drive retention, and ultimately grow your bottom line.Retention is where real, sustainable growth happens. If you’re ready to stop losing clients and start building long-term relationships, this episode is for you.

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