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Listen "Turning Alerts into Revenue: Alert Hub’s Service-First Playbook (Jill & Logan)"
Episode Synopsis
Send us a Text to Watts Up Solar Podcast!Emmitt welcomes Jill and Logan from AlertHub, a platform built to help residential solar companies pivot from installs to service. They aggregate inverter alerts across major brands, layer in a homeowner portal and payments, and streamline RMAs—so small teams can manage bigger fleets with fewer truck rolls. We unpack the origin story (from edtech to solar), policy headwinds, pricing and onboarding, and a live case where proactive alerting led to a fast fix and fresh referrals.Key Takeaways: • Multi-brand alert aggregation in one dashboard • Proactive > reactive: fewer truck rolls, happier homeowners • Built-in homeowner portal, service plans, and payouts • Simple onboarding; subaccounts for outsourced monitoring • Residential focus now; commercial support on deck • Supported today: Enphase, SolarEdge, APsystems, SMA (with more coming)Chapters: 00:00 Intro 00:18 Bonus guests & agrivoltaic vibes 01:12 What is AlertHub? 03:00 Tech: native alert aggregation 04:30 Homeowner experience = retention 06:03 Buying a solar company & the pivot 07:55 Service/repairs as profit center 09:25 Policy shocks & adaptation 10:46 Visibility/coordination bottlenecks 11:10 RMA integration 12:02 Service-first retraining 14:07 Onboarding workflow 15:34 Connectivity matters 16:36 USB-stick era memories 17:19 Residential focus 18:23 Who it’s for (EPCs/installers) 19:45 Pricing & homeowner plans 20:31 Competitive advantage 21:25 Case study → referrals 22:39 Monitoring vs. alerting 23:17 RE+ & mobile status 24:59 Differentiators 27:22 Brands supported & roadmap 28:26 Emmitt’s closing noteLinks & Resources: • Watts Up Solar Podcast on YouTube: https://www.youtube.com/@wattsuppod • Homeowner education & tools: solarenergyforconsumers.com • Consulting & training: sepowerconsulting.comOur Sponsor for this Episode is S.E. Power Consulting S. E. Power Consulting offers Fractional Training Leadership—meaning you get expert-level training support when you need it, without the cost of a full-time hire.Whether you’re scaling up or just getting organized, we help you train smarter, not harder. Visit SEPowerConsulting.com to learn more. S.E. Power Consulting—Fractional training. Full-time results.
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