SummaryIn this episode of Walking with Wolfinch, the conversation delves into the world of franchising, focusing on the importance of change management and effective communication. John shares his personal journey in the franchise industry, highlighting the significance of understanding the emotional connections franchisees have with their brands. The discussion emphasizes the need for clear communication during times of change, the value of building trust, and the importance of seeking help within the franchise community.Chapters00:00 Introduction to Franchising and Personal Journey04:24 The Importance of Change Management10:20 Effective Communication During Change17:02 Learning from Change Management Experiences22:29 Building Trust in Franchise Relationships

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