What if L&D stopped counting completions and started multiplying impact?In this episode, Bill Banham chats with Paul Matthews, renowned author, speaker, and long-time L&D practitioner about how learning teams can move beyond activity metrics and drive real behavior change that moves the business.Paul unpacks the real leverage in learning: defining key behaviors, designing for application, and involving managers before and after training to ensure learning transfer sticks. They also explore how AI and technology can amplify - or derail - impact in learning, from AI copilots and job-embedded nudges to the risk of producing low-value outputs when design discipline is skipped. Key takeaways:Focus on behavior change, not completion ratesEngage managers to reinforce learning transferUse AI to scale what already works—spaced prompts, job aids, feedbackPilot small, measure what matters, and codify winsPaul also shares insights on cultural differences in learning, why some AI projects fail, and how L&D leaders can stay credible in a rapidly changing world.Connect with Paul Matthews: https://www.linkedin.com/in/paulmatthews100/Connect with Bill Banham: https://www.linkedin.com/in/bill-banham-a932a0b/Voices of the Learning Network is the Learning Network podcast connecting the learning and development community. https://thelearning-network.org/

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