Voices of CX

Voices of CX

Por: Worthix
Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX.

The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platforms, and how all these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers.
126 episodios disponibles

Latest episodes of the podcast Voices of CX

Mostrando página 3 de 7

David Sakamoto - CS Begins with Empathetic Project Planning - S7E12 21/06/2021
Ben Labay - Create Malleable Teams With Data - S7E11 14/06/2021
Clare Muscutt - How a Sisterhood of CX Rose from 2020 - S7E10 07/06/2021
Sirte Pihlaja - Play Your Way to 3-Dimensional Thinking - S7E9 31/05/2021
Scott McKain - Creating Iconic Distinction in CX - S7E8 24/05/2021
Fabrice Martin - Give Analysts Superpowers with NLP - S7E7 17/05/2021
deBBie akwara - Find Your Own Expression of CX - S7E6 10/05/2021
Mark Hamill - Recognizing Excellence in Customer Centricity - S7E5 03/05/2021
Mark McClure - Empathy Works With Companies, Too - S7E4 26/04/2021
Robbie Kellman Baxter - Creating Highly Personalized Membership Experiences - S7E3 19/04/2021
Ryan Mason - Identifying Pain Points to Carve Out Your Niche - S7E2 12/04/2021
Michael Houlihan And Bonnie Harvey - Teaching Empathy Through Storytelling - S7E1 05/04/2021
Flipping the Script with Mary Drumond - S6E5 22/12/2020
How the Ethics of AI Impacts Consumers Feat. Ramsay Brown - S6E4 08/12/2020
Increase Engagement with Segmentation Feat. Hilary DeCamp - S6E3 01/12/2020
Turn Stories Into Conversions - Feat. Melanie Deziel - S6E2 17/11/2020
What Makes an Effective B2B Social Media Strategy? Featuring Chris Strub - S6E1 10/11/2020
Gabe Larsen - When New Business is Scarce, Make Every Experience Count - S5E12 08/06/2020
Becky Roemen - Contact Centers are Untapped CX Value Centers - S5E11 01/06/2020
Brian Lamar - Survey Fatigue and How to Fix It - S5E10 25/05/2020
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