Dr. Natalie PetouhoffShow Summary: Is Empathy the Next Frontier in Business? Find out as guest Dr. Natalie Petouhoff explores the depth of how empathy changes organizations on the Voices of Courage Show with Ken D Foster BIO: Dr. Natalie Petouhoff (say PET-a-hoff) is co-author of the new Wall Street Journal Business Bestselling book, "Empathy in Action: How to Deliver Great Customer Experiences at Scale." She's also Senior Customer Experience Strategist and Consultant at Genesys®, a company that orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries through the power of its cloud, digital, and AI technologies.

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