The keys to preventing and dealing with conflict or other uncomfortable situations. Identify your communication style, and why it might be holding you back Exactly how much eye contact to use for emotional connection One acronym to substantially improve your conversations How to “hear” people’s emotions and make people trust you Defusing conflict and tough situations How to say no and assert yourself to anyone An ancient Greek persuasion technique that works in any situationRead people like a book – their emotions, feelings, and thoughts!www.audible.com/pd/B0CQDGKQ8V/?source_code=AUDFPWS0223189MWU-BK-ACX0-380016&ref=acx_bty_BK_ACX0_380016_pd_us

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