In the latest episode of Voice First AI, hosted by Michael, the conversation focuses on four key strategies to grow businesses effectively. Rather than merely chasing more customers, Michael advises to first optimize resources and current operations to ensure efficiency. He suggests techniques like upselling and bundling to increase the average purchase size, and emphasizes the value of turning one-time buyers into repeat customers, using loyalty programs and regular engagement. The final strategy discussed is extending customer lifetime, with post-sale services, community building, and regular engagement aids in retention. Michael reframed the concept of business itself, claiming that essentially every business is in the marketing business, with each and every customer interaction being a significant marketing opportunity. The episode concludes by encouraging listeners to evaluate which strategies they've been neglecting and to commit to initiating one change to enhance value or frequency of their customer interactions.

Ver todos los episodios