Join Shannon and Rhonda in this enlightening episode of "The Business Of Women" as they delve into the nuances of leadership, hiring practices, and the impact of frontline staff on customer experiences. Learn how understanding employee motivations can transform your management style and discover the importance of creating a welcoming retail environment. From the challenges of quick hiring and firing to making every customer feel special, this episode is packed with practical advice for business owners who want to lead with empathy and effectiveness.

Connect with Rhonda:
hallstromhome.com
@hallstromhome on Instagram, TikTok
https://www.facebook.com/HallstromHome

Connect with Shannon:
vitalityventuresgroup.com
medspamastery.co
@shannonventures
https://www.facebook.com/vitalityventuresgroup


Introduction to Leadership Styles: Discussion on the balance between being quick to hire and slow to fire, emphasizing empathetic leadership.
Understanding Employee Motivations: Exploration of how knowing what drives your team can improve management and employee satisfaction.
Impact of Frontline Staff: Importance of first impressions in retail and selecting the right person for customer-facing roles.
Teenagers as Employees: Debates the pros and cons of hiring young workers for frontline retail positions.
Customer Experience Tactics: Strategies for ensuring every customer leaves the store delighted, including the concept of small gestures like secret discounts.
Personal Anecdotes: Shannon and Rhonda share personal experiences and challenges from their own retail and service industry backgrounds.
Retail Realities: Discussion on the emotional and business impacts of customers who browse but do not buy.
Enhancing Retail Management: Ideas on improving customer interaction to boost retail success and employee performance.


More from @vitalitylens:
vitalitylens.com

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