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Listen "#5 - What Do You Sell? "
Episode Synopsis
Send us a textFormer Disney guest service manager, Christos Provistalis, reveals the key to Disney's exceptional customer service lies in selling not just a product, but an emotion. Drawing from his experience at Disney and his subsequent role as a speaker and thought leader, Christos emphasizes the transformative potential of genuine connections and kindness in the service industry. He recounts a magical moment at Disney where technology facilitated a connection between a little girl and Cinderella, illustrating the profound impact of emotional engagement. The discussion extends to family-run businesses, like the speaker's restaurant, emphasizing the sale of a sense of family over mere food. The core lesson revolves around understanding what a company truly sells and how to evoke the desired emotion, a critical factor in determining success. The conversation concludes by exploring strategies to create unforgettable customer experiences through emotional connections, highlighting the importance of making customers feel valued, fostering loyalty through personal touches, and unleashing the power of emotional connections in business.Guest Information: Christos Provistalis - www.christosspeaks.comPhone: (860) 428-9314Email: [email protected] In - Christos SpeaksHost Information Bill Butler – Contact Information Direct – 952-208-7220 https://butlervetinsurance.com/ [email protected] https://www.linkedin.com/in/billbutler-cic/ Schedule a Strategy Session with Bill – Strategy Session Podcast Sponsored By: Butler Vet Insurance: We wrote the Book on Veterinary Insurance Running a successful veterinary practice comes with its challenges. At Butler Vet Insurance, we specialize in simplifying insurance for professionals like you. "Protecting Your Veterinary Practice": Your Guide to Stress-Free Insurance Insurance-related stress: Order Your Copy Now Why Choose Butler Vet Insurance? We specialize in risk management tailored for veterinarians, addressing unique challenges! Contact Us Now Butler Vet Insurance – Your Trusted Insurance Partner for Veterinary Practices.
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