Building Loyalty Through Customer Experience – Esther Ofuru | VETChat by The Webinar Vet

05/11/2024 27 min Temporada 17 Episodio 16

Listen "Building Loyalty Through Customer Experience – Esther Ofuru | VETChat by The Webinar Vet"

Episode Synopsis

Joining Kathryn for this episode of VETchat by The Webinar Vet is Esther Ofuru, Customer-Centric Data Analyst. In this
episode, Kathryn and Esther discuss how to maintain a relationship with
customers, and why that is important in the veterinary world. Esther gives
advice on building a better customer experience, including how to grow from
good and bad reviews alike, the changing digital landscape, and communication
between vet and client.
 
Connect with Esther on LinkedIn

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