ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#179 Net Promoter Score with Jared Spool"
Episode Synopsis
“NPS is the KFC of satisfaction scores – it’s everywhere and not good for you”. Jared Spool isn’t a fan of Net Promoter Scores. They are a poor metric, weirdly calculated and easily gamed. Jared says we need to stop using NPS and pay attention, proper attention to our customers.
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