What happens when collections become tougher than sales? In this episode, Jeff Baker—owner of Car City and chairman of the NIADA Buy Here Pay Here commission—shares how his nine-location dealership thrives with a lease-here, pay-here model. From navigating inflationary pressures to tackling compliance and regulatory challenges, Baker offers candid insights on collections, customer relationships, and the future of the industry. Plus, hear how dealer panels and national conferences spark million-dollar ideas. usedcarnews.com Chapters 00:00 Welcome & Industry Headlines01:00 Guest Introduction: Jeff Baker of Car City02:30 Car City’s Lease Here Pay Here Model04:55 Why Leasing Beats Buy Here Pay Here in Michigan07:00 Collections Challenges & Inflationary Pressures09:15 Sales Growth vs. Collections Reality11:00 Compliance, Starter Interrupts & Bankruptcy Advantages13:00 The Return of the NIADA Buy Here Pay Here Commission15:30 Dealer Panels & Million-Dollar Ideas from Conferences18:00 Planning Ahead: Tax Season & 2026 Outlook20:30 Hiring Skilled Technicians & Collection Staff22:00 Interest Rates & Subprime Lending Cycles24:00 Commission Agenda & Proactive Industry Strategy26:30 NIADA Denver Conference Preview28:00 Final Thoughts & Dealer Call to Action29:30 Closing Remarks & Subscription InfoSee omnystudio.com/listener for privacy information.

Ver todos los episodios