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Listen "UYL2014 -- Feedback Done Right (Part 2)"
Episode Synopsis
Feedback That Fosters Learning and Development
The ultimate purpose of feedback is to optimize performance. Ideally, therefore, feedback is a learning experience.
This means that in delivering feedback, managers should avoid any wording or tonality which would invite a defensive reaction. Defensiveness upends any learning potential in the conversation.
This episode, the second in a two-part series on providing feedback properly, examines a technique called the SBI Model. SBI stands for Situation-Behavior-Impact. These three words form a structure for delivering feedback in a manner that minimizes the opportunity for defensiveness.
The SBI approach is used in thousands of organizations, attesting to the value which managers attach to it. This podcast takes you step by step through the SBI structure, highlighting best practices in putting it to good use.
This episode continues the guidance begun in the previous episode, which can be downloaded at https://www.leaderpefect.com/podcast/episodes/2213-feedback-done-right-1.htm. For a printed transcript of this episode, follow the Download Scripts link at https://www.leaderperfect.com/podcast.
Learn more about your ad choices. Visit megaphone.fm/adchoices
The ultimate purpose of feedback is to optimize performance. Ideally, therefore, feedback is a learning experience.
This means that in delivering feedback, managers should avoid any wording or tonality which would invite a defensive reaction. Defensiveness upends any learning potential in the conversation.
This episode, the second in a two-part series on providing feedback properly, examines a technique called the SBI Model. SBI stands for Situation-Behavior-Impact. These three words form a structure for delivering feedback in a manner that minimizes the opportunity for defensiveness.
The SBI approach is used in thousands of organizations, attesting to the value which managers attach to it. This podcast takes you step by step through the SBI structure, highlighting best practices in putting it to good use.
This episode continues the guidance begun in the previous episode, which can be downloaded at https://www.leaderpefect.com/podcast/episodes/2213-feedback-done-right-1.htm. For a printed transcript of this episode, follow the Download Scripts link at https://www.leaderperfect.com/podcast.
Learn more about your ad choices. Visit megaphone.fm/adchoices
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