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Listen "Ep11 Karen Bolinger: What crisis has taught me as a CEO"
Episode Synopsis
Crisis or tragedy can strike while you're at the top of your game. While Covid 19 has been a shock to many, some have weathered the storm more easily because they've become more resilient. But is resilience something you can build? Karen Bolinger experienced tragic losses during her most successful years as CEO of the Melbourne Convention Bureau. Under her leadership, the MCB achieved its most successful years on record, including Victoria's highest ever economic contribution of A$500 million in one financial year. But these were also some of her darkest personal days.Karen talks about how she got through the pain, as well as the strategies she and her team employed to put Melbourne on the map for business events tourism and exponentially grow its revenue.Quotes From Episode"I'm at the top of my game. Is this career suicide, pardon my pun, or should I continue on and just, you know, get over it?" "I think with 'CEO' when you get into that job title, sometimes you live for the title versus actual life and I've realized that you know, a title's a title. There's so much more to life. And if people want to be my friend because of my title, then they're probably not my friend.""The future of work starts to dictate that we'll use technology very differently. Will we be going back into offices anymore? There could be an opportunity to create more meetings with that instead of being in offices. It might be more regular meetings, but what kind of environment will they be in?"-Karen BolingerDon't miss:2.05 - How to be a triple threat CEO in business events2.38 - Three components in a successful team6.39 - How Karen and her team exponentially grew Melbourne's business events tourism industry16.48 - The five phases of recovery (crisis management)22.16 - The tragic loss that turned Karen's world upside down38.01 - Is resilience a personality trait?45.40 - Managing Asia-PacificResources or Links MentionedPCMA's Convening Asia-Pacific Forum (10 Nov)www.pcma.org/event/convening-asia-pacific-2020-global-recovery-forum/PCMA industry trends reading:www.pcma.org/convene/Melbourne Convention Bureau:www.melbournecb.com.au/Further ReadingInc Magazine:www.inc.com/Forbes (Asian edition):www.forbes.com/home_asiaRMIT:(Link TBC)McKinsey Reports:www.mckinsey.com/featured-insightsConnect with Upon Arrival: Email: [email protected]
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