Episode Synopsis "Cx (Customer Experience) with Arch + Tower"

Customer experience is more than just an exchange of goods or services. John Hightower, Co-founder and CEO of Arch + Tower, an FD company, discusses how multi-faceted the customer experience can be and how a better experience can lead to increased profits. Arch + Tower is a consulting team specializing in customer experience, employee experience and operational excellence.  Learn more: www.archandtower.com LinkedIn: https://www.linkedin.com/company/archandtower/ Questionnaire: https://www.archandtower.com/post/questions

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