The Value of a Service “North Star” & Creating the Strategy to Achieve It

UNSCRIPTED
30/07/2025 33 min Episodio 327

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Episode Synopsis

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Clinten van der Merwe SVP, Head of Service at TOMRA Recycling, to explore how to create and execute an ambitious service North Star. Learn how to develop a compelling vision that drives cross-functional collaboration and discover the strategic steps TOMRA is taking to achieve their goal of 100% remote service by 2035.

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