Register for our upcoming free masterclass on process mapping and identifying waste at www.HilaryCorna.com.This podcast episode highlights how world-class organizations use breakdowns as opportunities for growth rather than setbacks. It explains how the PDCA (Plan-Do-Check-Act) cycle transforms mistakes into structured learning that compounds over time, building operational resilience. As leaders look ahead to 2026, the episode challenges them to stop “winging it” and start systematizing their processes to prevent crises before they happen. By auditing key systems, documenting knowledge, and identifying single points of failure, companies can move from reactive to proactive. The episode closes with a reminder that even giants like Amazon experience outages—but with the right mindset and processes, failures become springboards for stronger, smarter organizations

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