Welcome to the very first episode of “Unpacking Success” with DHL eCommerce CEO Pablo Ciano.Pablo’s first guest is a true legend of the UK e-commerce industry: Nick Beighton. Over the course of his impressive career, Nick has served as CEO of Matches Fashion, an online luxury fashion platform, and ASOS, the UK’s largest online fashion and cosmetics retailer. Since September 2024, he has also been a Non-Executive Director at The Very Group, an online retailer specializing in fashion, home goods, and electronics.In this episode, Nick unpacks his journey from the finance industry into the world of fashion, and how he discovered purpose through data. He and Pablo discuss the rapidly evolving e-commerce landscape, the rise and risks of Chinese marketplaces, and how logistics can be harnessed as a UX superpower. Nick also opens up about some ideas that didn’t succeed, like voice-activated online shopping, and how he pivoted to more effective strategies.Listen to the full episode now and dive into the minds of the world’s leading e-commerce innovators.Timestamps:01:35 – From Golf Courses to BoardroomsPablo explores Nick’s passions in sports and his unlikely career journey from accountant to fashion CEO.04:49 – Data-Driven LeadershipHow using data as a compass shaped Nick’s decision-making and transformed e-commerce businesses.07:00 – Purpose, Mission & Values in ActionAt ASOS, Nick made sure every employee (from the doorman to the CEO) lived the brand’s mission and values.09:40 – Surviving Change in E-commerceWhy mission matters in turbulent times, and how to adapt without losing direction.11:20 – The Future of E-commerce vs RetailE-commerce still has the upper hand over physical stores, boosted by tech, AI, and new consumer habits.12:55 – Disruptors and New Business ModelsFrom Chinese marketplaces to TikTok and the rise of resale and rental; Nick unpacks the new wave of disruption.16:05 – Sustainability & Digital TransformationThe reality of decarbonizing supply chains and how personalization, AI, and AR are reshaping the customer experience.20:50 – Mental Defrag: Learning Through Failure & PivotsNick reflects on mistakes, crisis leadership, and knowing when to pivot to survive and grow.27:00 – Lessons for Future LeadersBalancing boldness with discipline, staying human as a CEO, and inspiring the next generation.31:00 – Final ReflectionsNick’s closing thoughts: stay restless, stay curious, and never lose sight of your mission.

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