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Listen "Unlocked: Building a business customers don't want to leave"
Episode Synopsis
Repeat customers spend 67% more than new ones. Yet, most businesses are focused on acquiring instead of retaining.
The result? Growth stagnaties eventually and huge business opportunities are missed. SHow to avoid that?
In this episode your host Kimberly Ofori dives into it.
To summarize:
Create an Unbeatable Customer Experience
Why this matters:
A loyal customer base means higher lifetime value and predictable income.
Happy customers become your best marketers.
Your 3-Step Retention Strategy:
Map the Journey: Understand every touchpoint your customer has with your business. Where are the opportunities to wow them?
Deliver Unexpected Value: Surprise them with something extra—a handwritten note, a free resource, or early access to new features.
Build Community: Give your customers a reason to connect not just with you, but with each other. Shared experiences create deeper loyalty.
Let's connect!
Follow Kimberly Ofori for more inspiration and to continue the conversation on LinkedIn.
Share your thoughts about the episode in the comments below.
Hit the follow button to tune in for the next episode!
The result? Growth stagnaties eventually and huge business opportunities are missed. SHow to avoid that?
In this episode your host Kimberly Ofori dives into it.
To summarize:
Create an Unbeatable Customer Experience
Why this matters:
A loyal customer base means higher lifetime value and predictable income.
Happy customers become your best marketers.
Your 3-Step Retention Strategy:
Map the Journey: Understand every touchpoint your customer has with your business. Where are the opportunities to wow them?
Deliver Unexpected Value: Surprise them with something extra—a handwritten note, a free resource, or early access to new features.
Build Community: Give your customers a reason to connect not just with you, but with each other. Shared experiences create deeper loyalty.
Let's connect!
Follow Kimberly Ofori for more inspiration and to continue the conversation on LinkedIn.
Share your thoughts about the episode in the comments below.
Hit the follow button to tune in for the next episode!
More episodes of the podcast Unlocked with Kimberly Ofori
Unlocked: Business on your terms
23/04/2025
Unlocked: Build Authority in Your Industry
15/04/2025
Unlocked: Leadership, Purpose & Bold action
08/04/2025
Unlocked: Scaling by doing Less
22/01/2025
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