Conversation Analytics with Custom Business Intelligence Reporting

UC Today
04/07/2023 18 min Temporada 6 Episodio 50
Conversation Analytics with Custom Business Intelligence Reporting

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Episode Synopsis

UC Today's Tom Wright hosts CallCabinet's Craig du Plessis.In this session, we discuss the following:Why conversation analytics is essential for enterpriseHow conversation analytics help manage CX metricsThe ways conversation analytics can reduce customer churn

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