In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.Download: Digital Access and Accessibility in the Resident ExperienceAnd learn more about the topics discussed in this episode with these resources:Download: Cannabis Licensing SoftwareLearn More: Cannabis Licensing Software SolutionsBlog: 5 Things to Know About Cannabis Licensing SystemsBlog: Key Cannabis Licensing System PrioritiesBlog: How to Approach Cannabis Regulation From Industry ExpertsPodcast: Historic and Future Trends of Cannabis RegulationListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!

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