Squirrel tells a story in which digging for emotional signals helps a technical team find alternatives to an arbitrary-looking initiative. Jeffrey explains how nonviolent communication provides a framework for seeking emotional understanding first.

SHOW LINKS:
- Nonviolent communication: https://www.cnvc.org

- Feelings inventory: https://www.cnvc.org/training/resource/feelings-inventory

- Kano model: https://www.mindtheproduct.com/2013/07/using-the-kano-model-to-prioritize-product-development/

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