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Listen "Winning the Battle for Talent Podcast -- EP 9 -- Empathy"
Episode Synopsis
On this episode, our experts discuss empathy. What is empathy in relation to customer service? Why is it important? How do you distill it into your cultural?
E9 features a discussion with:
-- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Alexandra Blum, Founder, Silver Lining Marketing
E9 features a discussion with:
-- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Alexandra Blum, Founder, Silver Lining Marketing
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