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Listen "State of Customer Service: Navigating the Customer Experience Battlefield"
Episode Synopsis
In the fourth installment in a series of National Conversations on the State of Customer Service J.D. Power expert, Denese Waiters, Director, Customer Service Advisory, and Omnichannel Practice Leader is joined by special guest Jeff Sheehan, CX Author and Leader. Together they discuss the connection between military tactical planning and the strategies needed to create satisfied customers.
Host: J.D. Power Expert, Denese Waiters, Director, Customer Service Advisory and Omnichannel Practice Leader
Special Guest: Jeff Sheehan, CX Author and Leader
Host: J.D. Power Expert, Denese Waiters, Director, Customer Service Advisory and Omnichannel Practice Leader
Special Guest: Jeff Sheehan, CX Author and Leader
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