At the end of 2021, our Customer Service experts took a look back at what technology support organizations did well and what best practices to take into 2022. Listen in to the conversation now.

This podcast features a discussion with: 

-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.

-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power

-- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power
-- Greg Dickerson, Call and Contact Center Consultant, J.D. Power

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