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Listen "J.D. Power Work-At-Home Podcast - Episode 4"
Episode Synopsis
Jeff Conklin, Vice President of Utilities and TMT at J.D. Power joins Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this podcast include:
-- Policy changes and the return to normalcy
-- The impact of the end of financial assistance on customer service agents
-- Best practices to help manage agents through challenging conversations
Topics discussed during this podcast include:
-- Policy changes and the return to normalcy
-- The impact of the end of financial assistance on customer service agents
-- Best practices to help manage agents through challenging conversations
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