ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "J.D. Power Work-At-Home Podcast - Episode 1, August 2020"
Episode Synopsis
J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this podcast include:
-- Early learnings from the Work-at-Home shift
-- Emerging best practices
-- Cracks in the model
-- Impact on employee mental health
-- Sustainability of the remote customer service model
Topics discussed during this podcast include:
-- Early learnings from the Work-at-Home shift
-- Emerging best practices
-- Cracks in the model
-- Impact on employee mental health
-- Sustainability of the remote customer service model
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