An institution's job is to keep students on-track to academic success. But the reality is, there are plenty of factors — from mental health degradations, to overworking, poor program fit, and more — that can cause learners to stumble along the way. How can administrators proactively address these pitfalls, and keep students moving forward?

Digitalized journey mapping might just provide an answer. In this episode of Transformation @ Work, we look at how having a detailed journey map and easy access to student data can help institutions eliminate potential hurdles before they appear.

Key Ideas:
02:32 - Specific factors that can lead to students falling off-track: What administrators should be on the lookout for
06:08 - What sources of data should administrators be studying to spot potential student issues before they happen?
10:26 - The importance of making student data readily available and accessible to employees
15:03 - How administrators can use centralized data to deepen relationships with students
20:09 - The employee experience: Helping administrators do their best work by eliminating administrative hurdles
23:16 - Digital transformation in action: How are administrators leveraging Salesforce to improve the student experience and help them succeed?

Guest Bio

April Bollwage
Education Practice Lead, Gerent

April brings over 20 years of education experience in both the private and non-profit sectors to her role at Gerent. She’s designed processes to support over 60 domestic learning centers and 650 colleges and universities, and has seen firsthand the way organizations can use digital transformation to ensure student success.

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