Covid-19 has made risk management more critical for senior living operators — but, challenges that existed prior to the pandemic have not gone away.

Arbitration agreements, fall reduction and response, communication and documentation practices, and early claim resolution are among the “Risk Management 101” topics that Tara Clayton, senior claim consultant at Willis Towers Watson, addresses in this episode of Transform.

In this episode, learn about:
— Tips for utilizing arbitration agreements
— Best communication practices and how providers slip up
— Covid-19 risks and efforts to shield providers

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