Business Impact Through Training: how we doubled a Brand's NPS

27/05/2024 17 min Episodio 18
Business Impact Through Training: how we doubled a Brand's NPS

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Episode Synopsis

Publishing a new e-learning course isn't going to move the needle in your Hospitality Brand. What will is a Training Program that is multi-tiered, strategic, and tied to the KPI's of the business. In this episode, Sam breaks down how we partnered with Piada Italian Street Food to tackle a specific problem and create huge movement in their Net Promoter Score.