Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations.Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption.Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse.Join us as we discuss:[1:54] The importance of implementing new systems quickly[11:37] Treating employee retention as a rehiring process[18:00] Opening a new service division and leveraging KPIsCheck out these resources we mentioned during the podcast:Branded Not Blanded: KickCharge Your Home Service Brand by Dan AntonelliWhoHireCloverYou can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Register for Pantheon 2025 - see you in Anaheim!Prometheus Award NominationsListening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.Hosted on Ausha. See ausha.co/privacy-policy for more information.

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