ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Episode 11: Top 10 Traits No.7: Align Targets & Bonuses to Customer Satisfaction"
Episode Synopsis
TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest. In this episode, Greg and Stephen talk about the sometimes controversial idea of rewarding employees based on customer satisfaction, as well as which schemes work well. https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep11+-+CSatTargetReward.mp3
More episodes of the podcast TLF Gems
Closing the loop with customers
18/12/2025
Action Planning from Customer Insight
22/07/2025
TLF Conference 2024
08/10/2024
How To Make More Impact With Your Charts
10/09/2024
Construction Customer Insight
19/08/2024
B2B Sampling & Response Rates
14/05/2024
The Customer Experience Landscape 2024
16/02/2024
SDI Conference – Spark 23
28/11/2023
Does your research provide value for money?
12/10/2023
ChatGPT, AI & The Customer Experience
28/06/2023
In God we trust