ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Customer Satisfaction Ch.11: Monitoring Performance Over Time"
Episode Synopsis
One of the best things about establishing a robust customer satisfaction survey process is that it will give you a good measure of how your performance changes over time. Greg and Stephen discuss what you should measure, how often, and what sample sizes you need to reach reliable conclusions. Along the way they discuss butterflies… Continue reading Customer Satisfaction Ch.11: Monitoring Performance Over Time
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