11. The experience management shift in service management, with Alan Nance from XLA Collab

Ticket Volume - IT Podcast
30/06/2022 12 min Temporada 1 Episodio 11

Listen "11. The experience management shift in service management, with Alan Nance from XLA Collab"

Descargar episodio Ver en sitio original

Episode Synopsis

Why does experience management work so well? From org change to service management and an optimization framework, Alan Nance (XLA Collab) answers the questions about this newly popular approach to improving services and products.

Alan Nance is a leader in Experience Management, specifically in XLAs. He is the Co-Founder and President of XLA Collab, Advisory Board Member for HAL24K, and External Advisor on data, digital, and innovation strategy for the Royal Schiphol Group.

More episodes of the podcast Ticket Volume - IT Podcast

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas 24/10/2025
101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore 19/08/2025
100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far 15/05/2025
99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management 20/03/2025
98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD 06/03/2025
97. What Organizational Governance Really is: Insights From Valence Howden 20/02/2025
96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics 06/02/2025
95. The Road to Zero Incidents: John Gordon on Preventative Incident Management 23/01/2025
94. Optimizing Service Management for higher education: Insights with Vicki Rogers 09/01/2025
93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark 26/12/2024
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA