On this week's episode:A recap of our Point-in-Time count (homeless census), with a shout-out to my police colleagues, and how we share encampment data with volunteer surveyors.How the science of queue (line) management can reduce waiting times at soup kitchens, homeless agencies and other organizations that serve the homeless. This is the same science used by airlines and restaurants to reduce wait times, along with my low-tech (and free) ideas for implementing at your organization. Links I mentioned:Volunteers Counting Tampa's Homeless ThursdayTampa Hillsborough Homeless Initiative (THHI)An introduction to queue managementDo you have any questions, comments or want to use my ideas? Contact me at:[email protected]://homelesspolice.comOr call me at (800) 643-1997

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